Customer Charter & Feedback
We pride ourselves on our customer service and technical proficiency, therefore our testing is underpinned by the following promises:
- Testing conducted within a maximum of 10 days from request to attend site (unless the client has requested a later date). NB: Our typical lead times are less than 1 week.
- Air Test certificates issued within 1 working day of completing the testing. Sound Test Certificates issued within 2 working days of completing the testing.
- Testing conducted by a suitably accredited/registered test engineer in full compliance with the appropriate Standards and/or Building Regulations.
- If the tested building/unit doesn’t achieve the required result, all reasonable effort will be made to provide guidance on the underlying issues.
- Our staff will be punctual, professional and courteous at all times.
- Health & Safety, Environmental and Quality policies and procedures will be fully complied with at all times.
Failure to adhere to the above commitments will mean that any test visits affected will not be charged for.
“Always found ALT helpful, proactive and reliable, they is why we have used them for sometime now” – Justin Skipper, Midas Structural
“Would use again every time” – Andrew Mylum, D&A Brickwork
“No queries at all. We would work with ALT again and highly recommend them to others.” – Georgina Scates, Hoopers Homes
“Very impressed with contact, service and support, highly recommend” – Jayne Greer, Solus
“Great Service” – Martin Hall, Lindum (Peterborough)
“Job was booked in quickly. Engineer was helpful, quick and informative” – Virginia Hill
“Was very pleased with the efficient service and helpfulness of the staff. Many thanks” – Michael Ward
“I have always found ALT to be excellent, which was again proved whilst carrying out both Air & Sound tests” – Simon Willis, Modular Direct
“Wonderful Service” – Mendel Rozner
“ALT were extremely helpful and knowledgable. They worked with the site team to identify and resolve issues during construction.” – James Selby, Quality Manager, BAM Constuction Ltd
“We appointed Air leakage testing to perform the test for both University and Residences. Extremely helpful, prompt responses and the official reports were issued the same day.” – Uthira Balachandar, Bouygues